Patient Rights and Responsibilities
The standard of care you are entitled to receive, and how you can help us provide it.
At Nyambene, every patient has the right to
- Respect and dignity. Courteous treatment regardless of who you are, where you come from or what you can pay.
- Appropriate healthcare. Assessment and treatment based on clinical need and accepted standards.
- Clear information about their care. Your diagnosis, the proposed treatment and the likely outcome, in language you understand.
- Privacy and confidentiality, during examination and in how your information is held and shared.
- Participate in healthcare decisions, including asking questions, seeking a second opinion and declining treatment.
- Give informed consent before any procedure, having had the risks, benefits and alternatives explained.
- Appropriate emergency care without delay and regardless of ability to pay.
- Receive information about applicable charges, and an official receipt for anything paid.
- Provide feedback or make a complaint without discrimination, and receive a response.
Patients and caregivers are encouraged to
- Provide accurate information to healthcare workers, including symptoms, medicines, allergies and previous treatment.
- Follow agreed treatment plans, and say so if you are finding it difficult rather than stopping quietly.
- Treat staff and other patients with courtesy. Abuse and violence are not tolerated.
- Respect hospital property, ward rules and visiting hours.
- Keep appointments, or let us know when you cannot attend.
- Pay applicable charges and always ask for an official receipt.
- Respect the privacy of other patients. Do not photograph or discuss them.
Complaining never affects your care
Raising a concern will not change how you or your family are treated. Anonymous reporting is accepted. If something has gone wrong, we would rather know.
Your rights overview
DignityAlways
Emergency careRegardless of ability to pay
ConsentInformed and voluntary
ConfidentialityData Protection Act, 2019
ChargesExplained in advance
ComplaintsAnswered
Patient information
Something not right?
Tell us. Compliments, suggestions and complaints are all welcome and all get a response.