Compliments, Complaints and Feedback
Your feedback helps us improve the quality, safety and experience of care.
Tell us what happened
We welcome compliments, suggestions, complaints and safety concerns. You may submit feedback anonymously. If you would like a response, provide your phone number or email address.
Other ways to provide feedback
- Use a suggestion box at the Facility
- Call +254 724 265 555
- Email feedback@nsch.go.ke
- Write to: Office of the Medical Superintendent, Nyambene Sub-County Hospital, P.O. Box 482-60600, Maua.
What happens next
Complaints are reviewed and referred to the appropriate department for investigation. Where contact details are provided, the hospital will communicate the outcome and any appropriate follow-up.
Your care will not be affected
Making a complaint or raising a concern will not affect your access to care or how you are treated. You may provide feedback anonymously.
Patient information
Our commitments
Our service charter sets out the services we provide, what you can expect from us, and the standards we are committed to meeting.